Complaints and Feedback
We use your feedback to improve our services
Overview
Everyone has the right to voice a complaint, and there is no fee associated with doing so. After you submit a complaint, we will review it and forward it to the appropriate department for further action.
Your complaints and feedback provide us with valuable insights that enable us to enhance our services for the community. We greatly values your feedback as it plays a crucial role in our ongoing improvement.
How to make a Complaint
If you have a complaint regarding the services, decisions, or actions of the Torres Strait Island Regional Council, we welcome your input. Complaints need to be raised via our complaints form.
To report an issue or provide feedback on any positive experiences you've had with our Council staff or services, we encourage you to visit the Our Work section of our website, which provides detailed information, processes, and contact details for specific council services, or alternatively fill in our feedback form.
Additional Information
Types of complaints
Examples of types of complaints or feedback include: maintenance, Councillor conduct, animal management and council decisions or actions.
Timeframes and response
We endeavour to action your complaint as quickly as possible. It is important that our approach to dealing with complaints is comprehensive and allows sufficient time to investigate a complaint thoroughly.
How to lodge a complaint or share feedback
To make a complaint, fill in our complaint form.
To report a problem or share feedback, fill in our feedback form.
Internal employee complaints are managed by Council’s People and Wellbeing department.
Complaints about Councillor conduct should be made directly to the Office of the Independent Assessor:
In person: Level 13, 53 Albert Street, Brisbane City
Phone: 1300 620 722
Email: oiacomplaints@oia.qld.gov.au
Website: www.oia.qld.gov.au
Contact Us
All general enquiries, please contact us:
Phone: 07 4034 5700
Email: info@tsirc.qld.gov.au
Postal Address: PO Box 7336 Cairns QLD 4870